Warranty Policy
Electronic tickets will be automatically sent to your email immediately after the payment transaction is successfully completed.
In case you do not receive the ticket, or the e-ticket contains errors (QR code cannot be scanned, missing information, etc.), please contact us promptly for re-issuance or further assistance.
We are committed to providing technical support and resolving any ticket-related issues quickly and accurately, ensuring the legitimate rights of all customers.
Eligible Cases for Service Warranty
We will provide free support, correction, or troubleshooting in the following cases:
- Errors occurring during the service registration process (e.g., incorrect name/event/registration number on the BIB).
- System issues causing transaction failures, incomplete payments, or charges without successful processing.
- Service information differing from the description at the time of registration (such as changes in schedule, location, or committed content).
- Services canceled or postponed due to organizer-related issues or force majeure events (we will coordinate to support refunds or equivalent conversions).
Cases Not Covered by Warranty
- Customers providing incorrect personal information and failing to request timely adjustments.
- Failure to use the service within the committed timeframe.
- Services that have been partially or fully used.
- Services that have expired.
