CANCELLATION – TRANSFER – CHANGE INFORMATION / DISTANCE POLICY

  • If you registered through a Run Club/Group, please send the required information and the order confirmation to the Organizing Committee at info@phongnhawildtrail.com to receive support.

+ Please send the following syntax in your email title in order to help us speed up your request: CHANGE INFORMATION – FULL NAME 

+ Email Content: 

– Full Name / Phone number / Email: (Note: Please use the information provided during registration)

– Changed Information: please specify the adjustment request

– Attachment: Please attach the confirmation email or a photo of the successful registration confirmation email received from the Organizing Committee 

    • Change Distance: Subjected to a fare difference at the time of registration or no refund on the fare difference.
    •  Refund & Cancellation Policy: All registration fees are non-refundable
  • Notes: 

+ Free registration tickets cannot be transferred

 

+ Deadline for sending change of information / change of distance requests is on 23:59, May 10, 2026. Any requests sent after this time will not be processed. 

+ Change of Information – BIB Transfer Fee: 350,000 VND